* Please read before purchasing*

 

The Big Smoke Media Group prides itself on its client service, and its ability to deliver real business outcomes for its clients. Over the years, we have come up with some basic frameworks and processes that help ensure we partner best with our clients.

 

Scope changes: This statement of work will outline a clear approach to our engagement with you. There may be times where this scope changes or is defined as part of the project. TBS+ offers as much flexibility as possible to allow our clients to best leverage our skills across different areas and in different channels, but we will still need to ensure the overall scope of deliverables, or expertise applied, is in line with this agreement and your account manager will raise issues of scope with you if the work requested exceeds that allowed for in this agreement.

 

Rounds of amends for creative work:– banners, articles, copy for websites, social media posts etc – Our costings are based on producing the work, having a review, doing revisions, and then the work going ahead. We are happy for clients to have 2 rounds of amends on work, but anything over that may need to be charged for – however, your account manager will raise this with you before anything is billed.

 

Past Performance Disclaimer

 

The Big Smoke Media Group endeavours to add value to all its client engagements, so if you feel you’re not getting what you want from your team, please get in touch with our management team to talk it through. All The Big Smoke Media Group contracts can be terminated with 30 days’ notice, which needs to be provided to renee.gorrie@thebigsmoke.com.au via email. No refunds will be offered on any services rendered, however we will try to make you as happy as possible.

 

While The Big Smoke Media Group prides itself on our digital expertise, however past results for clients do not guarantee future results. The digital strategy and broad themes discussed herein may be inappropriate for business owners depending on their specific objectives and financial situation. Information provided and strategies offered is based on sources believed to be reliable, but not guaranteed and information about your business that you believe to be true. Clients should note that the strategies are provided "as is" without any express or implied warranties. Past performance is not a guarantee of future results. All marketing activities involve a degree of risk, including the risk of loss.

 

The Big Smoke Media Group website and associated publications (The Big Smoke) is the intellectual property of The Big Smoke Media Group Pty Ltd. Any copying, re-publication or re-distribution of The Big Smoke Media Group Content, including by caching, framing or similar means, is expressly prohibited without the prior written consent of The Big Smoke Media Group. Read our full terms and conditions here.

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Read our full terms and conditions here.